Shipping:
Orders will be shipped via UPS standard ground service Next Day, 2nd Day, and 3rd Day delivery can also be selected. Orders shipped to a PO box will be by USPS. International orders are not accepted.
RollaSports ships orders to the 48 Contiguous States only. We will ship to Canada, U.S. Virgin Islands, Hawaii, Alaska, and Puerto Rico for an extra handling fee of $5.00, this will be over any other freight and shipping charges.
Orders shipping to Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico must ship via 2nd Day Air.
Orders shipping to APO/FPO can only ship via United States Postal Service.
Backorders/Substitutions:
Backorders will be shipped automatically upon receipt of goods.
Requests for cancellation of orders must be recieved within 24 hours of initial order. Without a confirmation from RollaSports that the order has been cancelled, you are still responsible for payment of the invoice, including any handling fees and shipping charges. Orders can only be cancelled if they are on backorder.
Returns:
All returns require a Return Goods Authorization Number issued by an authorized RollaSports representative. Product returned without this authorization will be refused.
At our discretion, all non-defective returns will be assessed a 20% restocking fee within 60 days of purchase. Handling fees and freight charges will not be refunded.
Non-defective product will only be accepted in resalable condition, with all original packaging.
Defective product can be returned to RollaSports within 10 days of sale. Returns will not be accepted after 15 days after sale, regardless of reason.
Refusals:
Freight charges and handling fees will not be refunded on refused orders.
Damages:
Damages are the responsibility of the carrier once the shipment has been released from RollaSports. You are responsible for making damage claims with the carrier as soon as the damage is detected. All packaging must be saved for inspection by the carrier. All claims must be made within 10 days of receipt of goods.
